Senior UX Writer

QuillBot
Aug 2023 – Present

• Develop user-centric content that enhances the user experience.
• Collaborate with product and development teams to ensure content meets user needs and business goals.
• Advocate for people-centric best practices and products.

Senior UX Writer

Lokalise
Nov 2022 – Jul 2023

• Solo UX writer alongside 6 designers overseeing all product content.
• Established a solid working process and built a content guide within Figma.
• Collaborated with marketing, research, design, and product teams to understand requirements, identify user content needs, and align on business goals.
• Tested and refined content based on analytics, user feedback, and other performance data.

Senior Copywriter & Content Designer

Atida
Jan 2021 – Nov 2022

• Took ownership of all English content and developed their Content Design Guide.
• Managed translations in 5 languages and created the Atida Pure tone of voice guide.
• Helped build the product design team and improve overall user experience.
• Aligned with designers and marketing to build connected content experiences, including messaging strategy and voice and tone, across the customer journey.

Copywriter

Adyen
2017 – 2021

• Built the European content team and took ownership of all website content.
• Created the global tone of voice guide and developed the European content strategy.
• Developed internal communication strategies to improve user engagement.

Web Content Editor

The University of Manchester
2016 – 2017

• Edited and optimized web content for improved user engagement and clarity.
• Conducted user research and integrated feedback to enhance content.
• Collaborated with academic departments to ensure content accuracy.

Digital Copywriter

Serif (Europe) Limited
2013 – 2016

• Created and optimized digital content for product launches and campaigns.
• Developed tests and experiments for email campaigns.
• Managed email marketing campaigns in three languages.

Education

BTEC National Certificate in Music Technology
New College Nottingham

Technical Skills

• UX Tools: Figma, project management systems
• Web Technologies: HTML, CSS
• Content Management Systems: WordPress
• Analytical Skills: Data interpretation, user feedback analysis

Professional Attributes

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work collaboratively with cross-functional teams
• Detail-oriented with a focus on continuous improvement
• Passionate about ethical and people-centered design